At TruPay (trupe.shop), we are committed to protecting your privacy. This Privacy Policy details how we collect, store, and utilize your personal information when using our mobile application and web portals.

1. Information We Collect

When you register as a merchant or user, we collect personal identity parameters to comply with financial regulations and secure transaction logs:

• Branding Identity Details: Name, Email Address, and Phone Number.
• Device Metadata: IP address, unique device identifier (UUID), and operating system information.
• Financial Logs: Passbook logs, DMT settlement balances, and UPI payment timestamps.

2. Mobile Device Permissions

Our Android mobile application requests specific hardware permissions to facilitate operations:

• Camera Access: Utilized securely to capture merchant KYC documents and upload doctor prescriptions in the Care Pharmacy module.
• Biometric Credentials: Used for secure app logins and authorizing payouts via local fingerprint check.
• Coarse & Fine Location: Required for geocoding shipping profiles and validating biometric cash withdrawals within national AEPS parameters.

3. Data Sharing & Disclosures

We do not sell, rent, or lease your private data. Information is shared strictly with banking partners (such as Axis Bank for account openings) and government APIs to complete requested transactions.

4. Data Security

We implement strict administrative and technical security measures (such as TLS encryption and hashed PIN storage) to safeguard your financial logs. We store PIN codes using local security hashes to prevent third-party access.

5. Account Deletion & Data Retention Policy

Google Play Store policies require us to provide a direct path for user account and personal data deletion. You can submit an account deletion request online at any time by visiting our dedicated Account Deletion Request Page.

Upon submission of a deletion request, your profile parameters will be removed from our systems within 7 business days, except where retention is legally mandated by financial bookkeeping regulations.

6. Contact Us

For data privacy queries or updates, please reach out to our desk:
📧 Email: eco.trupe@gmail.com
📍 Address: 504, 5th Floor, JB Metro Heights, Transport Nagar, Lucknow - 226012