At TruPay (trupe.shop), we strive to ensure seamless payment processing. This Refund Policy describes the procedures and timelines for reversals and cancellations across our services.

1. Recharge and Utility Bill Payments

Mobile, DTH, FasTag, and Google Play recharges are final once successfully processed by the billing provider. In case of transaction failure where funds are debited but services are not credited:

• Reversal will be initiated automatically by the banking partner.
• Funds are typically credited back to the original source payment account within 3 to 5 business days.

2. Domestic Money Transfer (DMT) & AEPS Withdrawals

Biometric cash withdrawals and bank money transfers utilize direct UPI redirects. In case of bank server timeouts where funds are debited from the sender but not credited to the recipient:

• A reconciliation check is run automatically every 12 hours.
• If the transaction failed at the bank gateway, a full reversal is initiated to the sender's account.

3. Travel Bookings (TruYatra)

Cancellations of train (IRCTC), flight, bus, or hotel tickets are subject to the specific terms of the airline, railway, or hotel partner:

• Refunds are processed net of cancellation charges and platform service fees.
• The refund amount will be processed back to the booking source account within 7 business days from date of cancellation request.

4. E-Store and Wellness Products

E-books, wellness medicines, and care catalog orders once successfully dispatched or downloaded are not eligible for refunds. For physical goods damaged during shipping, a replacement request must be submitted within 24 hours of receipt, accompanied by unboxing video proofs.

5. Customer Support Desk

If your refund remains pending beyond the stated timelines, please contact our support desk with transaction receipt details:
📧 Email: eco.trupe@gmail.com
💬 WhatsApp: +91-9876543210